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Key contacts

​​​​​Emergency - If you need emergency assistance, please ring Triple Zero (000)​

For information on disaster response and recovery, visit - National Emergency Management Agency website.​​

For consular assistance following a disaster overseas, contact Department of Foreign Affairs and Trade.​

Australian Government Disaster Recovery Payment (AGDRP) and Disaster Recovery Allowance (DRA)

AGDRP and DRA are delivered by Services Australia. For additional information on these payments, visit - Services Australia website.

Disaster Recovery Funding Arrangements (DRFA)

DRFA is delivered by the state and territory agencies. For additional information on recovery assistance available within your state or territory, please contact the relevant agency listed below:


State or​ Territory​Website
Australian Capital TerritoryAccess Canberra
New South Wales NSW Reconstructions Authority
Northern Territory Secure NT website
Queensland Queensland Reconstruction Authority
South Australia Recovery - SA Government
TasmaniaTasmanian Government Emergency Management
VictoriaEmergency Management Victoria
Western AustraliaWestern Australia Department of Fire & Emergency Services